Applications are invited for the Current Vacancies mentioned below in SBI General . Persons, who are desirous and fulfil the eligibility criteria set out against each position, may send in their application.
Last Date is 21 January 2014
Departments :
Admin
Claims
Finance
Information Technology
Internal Audit, Control & Risk
Operations
Sales & Marketing:
Sales & Marketing
Retail Sales
SME Sales
Last Date is 21 January 2014
Departments :
Admin
Claims
Finance
Information Technology
Internal Audit, Control & Risk
Operations
Sales & Marketing:
Sales & Marketing
Retail Sales
SME Sales
a SBI General Recruitment 2014 Jobs in SBIgeneral 2014
Administration
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POSITION ID JOB TITLE WILL REPORT TO
ADM03001 Executive Assistant - Admin
Deputy Manager-Admin, Liaison
& PRO
ELIGIBILITY
Required Qualification Required Experience
Graduate in any discipline
Ø Preferably 2/3 years experience in administration work
Ø Computer Literacy (MS-Office-Word, Excel etc.)
Location
Mumbai
Key Responsibility of the Role
Ø Inward & outward Data maintenance
Ø Stationery items and Fixed Assets maintenance
Ø Housekeeping & security maintenance
Ø Scrutiny of various bills
Ø Maintenance of office records
Ø Booking of cars & Air tickets, etc.
Claims
POSITION ID JOB TITLE WILL REPORT TO
CLM05007 Executive-Assessing Senior Manager-Assessing
ELIGIBILITY
Required Qualification Required Experience
A degree or diploma in
Automobile/Mechanical
Engineering or any other
appropriate technical qualification
IRDA licensed survey licence holders
would be preferred
1-3 years general insurance experience in Claims / Assessing /
Motor repair Industry. Excellent relationship management,
analytical & negotiation skills also required. Experience and
understanding of motor repair industry including latest repair
techniques preferred.
Location
Chennai (1)
Key Responsibility of the Role
To assess damage in order to mitigate loss on behalf of the Company. To ensure that the appropriate
repair methodology is adopted at reasonable cost to the organisation while providing excellent
service to our customers without compromising the safety and quality of repairs. As a Motor
Assessor, you will be required to assess accident damaged vehicles across the city/region ensuring
vehicles are assessed in a timely manner and take all proactive steps in providing superior customer
service. To succeed in this role, you will have excellent customer focus, negotiation and
communication skills. You should also possess in-depth level of fraud detection techniques, sound
repair Vs replacement decision-making skills and effective handling of conflict scenarios.
POSITION ID JOB TITLE WILL REPORT TO
CLM05013 Senior Executive-Assessing Senior Manager-Assessing
ELIGIBILITY
Required Qualification Required Experience
Automobile/Mechanical
Engineering Degree or
Diploma
Surveyors licence
preferred
2+ years experience in handling general insurance Claims / Assessing /
Accidental Repair Body shop. Excellent relationship management,
analytical & negotiation skills also required. Experience and
understanding of motor repair industry including latest repair techniques
preferred.
Location
Delhi /Lucknow/Chandigarh
Key Responsibility of the Role
As a Motor Assessor you will be required to assess damaged vehicles across the region ensuring
vehicles are assessed in a timely manner and repaired to the highest standard providing exceptional
customer service. To ensure that the appropriate quality and method of repair is applied at minimal
cost to the organisation whilst maintaining quality of repairs.
You will also be responsible for end to end processing the claim in the system. You will be required to
monitor the performance of repairers & surveyors.
To succeed in this role, you will have Excellent customer focus, negotiation and communication skills.
Plus have strong fraud detection, decision-making and conflict management skills.
POSITION ID JOB TITLE
WILL REPORT TO
CLM04013 Dy. Manager : Claims Sr. Manager : Claims
ELIGIBILITY
Required Qualification Required Experience
Graduate in any discipline or Diploma
/Degree in Engineering in any discipline.
Preferred:- Associate/Fellow of
Insurance Institute of India
5 to 7 years experience preferably in General Insurance
Industry. Experience in claims function with exposure to
audit/review of claims files would be preferred. Good
working knowledge of computer systems would be a prerequisite.
Location
Mumbai Corporate Office
Key Responsibility of the Role
You will be part of National Operations Support (NOS) under Claims Vertical The key role of this
position is to audit/review claim files of all lines of business
The following responsibilities would fall under the Job Description :
Claims Review:
1. Review – process & technical – of closed/settled & open claim files of all lines of business on
periodic basis as per laid down audit /review plan
2. Conduct surprise reviews of claims files as directed
3. Preparation of comprehensive Review Reports
4. Maintenance of all review records and preparation of MIS
5. Preparation and circulation of all guidelines relating to claims audit/review
POSITION ID JOB TITLE
WILL REPORT TO
CLM04008 Assistant Manager – Claims Litigation
and Recovery Specialists
Sr. Manager National Litigation and
Recoveries(Claims)
ELIGIBILITY
Required
Qualification
Required Experience
Law Graduate
3+ years experience in handling Litigation & Recovery preferably in the
General Insurance Industry. Experience in the management of Third
Party Claims/All lines of Litigation/Advocates/Investigators. Excellent
relationship management, analytical & negotiation skills also required.
Location
Mumbai Corporate Office
Key Responsibility of the Role
· To manage over all end to end case management for Motor Third Party Claims and other
lines of Litigation.
· Manage external legal providers and ensure that they make timely and cost effective
decisions and keep all stakeholders updated on the progress of the claims.
· Up to date information collation of all relevant legal amendments/case laws/decisions in
all forums and communication to all internal stakeholders.
· Full review and upgrade of current processes to facilitate improvement in outcomes in
regards to Litigation framework.
· Monitor Legal and Recovery Networks and performance management frameworks to
enable ongoing management of the supply chain network including Service Level
Agreements (SLA), SLA reporting & contract management process.
POSITION ID JOB TITLE WILL REPORT TO
CLM03019 Senior Manager/Manager - Regional Supply Chain Vice President National Supply Chain
ELIGIBILITY
Required Qualification Required Experience
Management
Degree/Engineering degree
with Insurance
qualification/motor repair
industry/property
claims/vendor management
preferred plus management
experience (3 years).
Supplier/ Contract
management experience
preferred.
Essential: Minimum 5 years of overall experience
3-5 years experience in Claims / Assessing / Surveyor
appointment and development of Supplier networks like
Surveyors- both Motor and Property lines, investigators,
advocates and garages etc. Excellent relationship management,
analytical & negotiation skills also required. Extensive experience
and understanding of motor repair industry and surveyor
networks for both Motor and property lines in relation to claims
policies and procedures. Experience in management of health
TPA’s is desirable.
Location
Hyderabad
Key Responsibility of the Role
Supply Chain Management
· Identify, develop vendor networks in line with the company’s business goals to ensure
adequate coverage for servicing the claims in the designated area of operation.
· Work closely with Stake holders within and outside claims to develop strategies for
development and management of supplier networks
· Draw and implement empanelment processes for vendors.
· Support National Supply chain verticals across all lines of claims to facilitate excellent
service delivery to customers
· Through consultation with stakeholders, plan & facilitate solution implementation to
business users and suppliers
· A key responsibility is to Monitor Supplier Performance in line with the Supply Chain
Performance framework.
· To ensure compliance to the laid down procedures from a supplier appointment view point.
Go to the First Page
Finance
Go to the First Page
POSITION ID JOB TITLE WILL REPORT TO
FIN05016 Executive Assistant/Executive-Finance Deputy Manager-Finance
ELIGIBILITY
Required Qualification Required Experience
Essential - Graduation in
Commerce/Finance
Essential –Minimum 1 year experience in Financial Industry
Preferred –Work experience in General/Life insurance industry.
Location
Mumbai Corporate Office
Key Responsibility of the Role
· Responsible to handle Claims Indemnity Payment.
· Responsible to Handle Claims Expenses, Surveyor, Garages & legal entities payment
· To Coordinate with Claims team for queries related to claims payment.
· To handle payable reconciliation on monthly basis.
· To Handle Coinsurance Claims & expense booking
· To prepare & circulate the payment MIS to Claims team on daily basis.
· Adequate knowledge of TDS & Service tax.
· To ensure timely booking of expense provision entries.
· To ensure timely documentation of Service tax invoice related to Claims expenses.
Information Technology
POSITION ID JOB TITLE WILL REPORT TO
ITS04006 Manager – Product Configuration AVP / Senior Manager- Product
Configuration
ELIGIBILITY
Required Qualification Required Experience
Essential:
Graduation in any discipline.
Preferred:
· Certification in General Insurance
such as Licentiate / Associate /
Fellow from a recognised and
reputed institution.
· Degree or certified courses in
business information systems or in
business administration
· Engineering / IT Degree
qualifications.
· Basic skill sets of Oracle, PLSQL and
Java
· A combination of the above
qualifications will be an advantage
Essential:
· Minimum 5 years relevant work experience
· 3 years Professional experience in the insurance www.sbigeneral.in
industry or general insurance vertical of any IT
company.
· Practical experience in IT projects for system
integration related to insurance.
· People Management Skills
Preferred:
· Working experience on general insurance, product
configuration tools.
· Working experience on eBaoTech General System will
be an advantage
· Preferred with basic working experience in Oracle,
PLSQL & Java.
Location
MUMBAI
Key Responsibility of the Role
The strategic intent of this position is to enable the organization to roll-out products at a fast pace.
The key role of this position is to design, develop and launch general insurance products. The position
will work as a product configuration specialist to manage the entire product life cycle of general
insurance products with a very good understanding of general insurance products and an ability to
implement products (including their structure, business logic and rules). The position will be required
to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the
IT departments.
This role will be measure by Quality, Speed of Delivery & User Satisfaction.
Sr. Key Responsibilities
1. To build a good service relationship with Business Stakeholders & manage Business and IT
expectation.
2. Ensure quality delivery of configuration design documents.
3. Design of insurance products as per product specification documents (Structure, User
Interface layouts, Premium calculation logic and Business rules).
4. Formulate product development plan, test strategies, product specification documents,
integration requirements & their review.
5. Prepare and execute tests related to products configured
6. Resolve product related defects identified during product testing in close association with the
testing team
7. Ensure that systems, processes and methodologies as specified are followed to ensure
effective monitoring, control and support of service delivery.
8. Identify customization needs, resolve functional gaps & collaborate with Technology
Partners.
9. Work closely with Business Analysis Team to align the product as per the Business Processes
Technical Skills
Skill Attribute
Software knowledge in
PLSQL & Java
Basic knowledge of Oracle, PLSQL & Java will be an advantage
Business Analysis
Methodologies
Should have knowledge of business analysis methodologies and tools.
Should have knowledge of tools for requirement gathering, user
acceptance testing, defect tracking etc.
Mathematical & Actuarial
Functions
Understanding of Mathematical & Actuarial Functions used in
premium calculations will be an advantage
Behavioural Skills
Skill Attribute
Interpersonal skills · Strong interpersonal skills and a people’s person.
· Establish and maintain good relationships with senior executives,
key stakeholders, business analyst teams and external service
providers.
Problem solving · Ability to identify issues and resolve them in a timely and
effectively through innovative ideas.
· Exhibits confidence and an extensive knowledge of emerging
industry practices when solving business problems.
Communication skills · Strong communication skills (read, write and speak) including
good listening skills. Good knowledge of English and at least one
regional language.
· Assist in the facilitation of stakeholder meetings.
· Experience and understanding of communicating
difficult/sensitive information tactfully.
Decision making · Strong leadership skills with the ability to make concrete and
timely decisions in critical times.
POSITION ID JOB TITLE WILL REPORT TO
ITS05033 Senior Manager – Business
Solutions Group
Assistant Vice President –
Business Solutions Group
ELIGIBILITY
Required Qualification Required Experience
Essential:
· Graduation in any discipline
· In-depth knowledge of Accounting & Finance in
GI industry
Preferred:
· Certified Chartered Accountants will have an
advantage
· Knowledge of international accounting
standards
· Certification in General Insurance such as www.sbigeneral.in
Licentiate / Associate / Fellow from a recognised
and reputed institution.
· Degree or certified courses in business
information systems or in business
administration
· Post graduate degree or diploma in business
administration
· Engineering / IT Degree qualifications.
· A combination of the above qualifications will
be an advantage
Essential:
· 3 to 8 years relevant work experience
· 2 to 5 years of relevant professional
experience in the Finance Department of a
general insurance company or BFSI vertical
of an IT organisation in BA role
· Experience in interacting closely with
various business groups of the organisation
and managing external service providers
· Experience in implementation of and/or
working on accounting and Financial
software packages in GI industry
Preferred:
· Hands-on experience in insurance
accounting & Finance functions of GI
company and/or Investment management
function
· Hands on experience in Oracle Financials &
Mfunds will be an advantage
Location
MUMBAI
Key Responsibility of the Role
The key role of this position is to act as a liaison between the business users in the organization and
the software development team to ensure that the assigned business requirements are designed,
tested and implemented appropriately. The measure of success in this role is the business owner
satisfaction. The role involves business analysis and requirements gathering, analyzing business needs,
documenting gaps and developing functional requirements for solutions according to the project
schedule. Maintain positive working relationships with internal customers, and promote teamwork in
problem resolution. Participate in all stages of the project lifecycle including pre-production stages like
Development & SIT, User Acceptance Testing and training, when appropriate as well as BAU support
for post-production.
Sr. Key Responsibilities
1 Collect, document, and analyze business requirements, clearly stating project scope, current
process and proposed solutions with appropriate recommendations for system changes.
2 Work closely with both the business and IT teams and ensure business requirements are
clearly and effectively articulated in a timely and efficient manner.
3 Develop and implement business-testing strategies, by translating business requirements into
test plans and analyze results as compared to business requirements.
4 Coordinate and participates in the testing processes including user acceptance, integration
testing and regression testing.
5 Work closely with business partners and IT Managers focusing on producing quality
deliverables and ensuring business requirements are implemented successfully in an efficient
and effective manner. www.sbigeneral.in
6 Serve as the bridge between business groups and individuals, and IT and ensure the
communication channel is effectively managed.
7 Constantly seek feedback from business on IT and its processes and provide the feedback to
IT and ensure that the feedback is implemented to improve IT delivery.
8 Provide project updates to business users.
Technical Skills
Skill Attribute
Microsoft Office
Tools
Should be proficient in the use of tools such as MS Excel, Visio, & Project
Business Analysis
Methodologies
Should have knowledge of business analysis methodologies and tools.
Should have knowledge of tools for requirement gathering, user acceptance
testing, defect tracking etc.
Behavioural Skills
Skill Attribute
Interpersonal skills · Strong interpersonal skills and a people’s person.
· Establish and maintain good relationships with senior executives, key
stakeholders, business analyst teams and external service providers.
Communication skills · Strong communication skills (read, write and speak) including good
listening skills. Good knowledge of English and at least one regional
language.
· Assist in the facilitation of stakeholder meetings.
· Experience and understanding of communicating difficult/sensitive
information tactfully.
Problem solving · Ability to identify issues and resolve them in a timely and effectively
through innovative ideas.
· Exhibits confidence and an extensive knowledge of emerging industry
practices when solving business problems.
Decision making · Strong leadership skills with the ability to make concrete and timely
decisions in critical times.
POSITION ID JOB TITLE WILL REPORT TO
ITS05032 Manager – Business Solutions
Group
Senior Manager – Business
Solutions Group
ELIGIBILITY
Required Qualification Required Experience
Essential:
· Graduation in any discipline
· In-depth knowledge of any or multiple
functions in insurance like Sales &
Marketing, Underwriting, Claims, Reinsurance,
Accounting & Finance,
Operations, Actuarial, MIS & Reports with
good experience in Personal Lines and/or
Commercial Lines of products.
Preferred:
· Certification in General Insurance such as
Licentiate / Associate / Fellow from a
recognised and reputed institution.
· Degree or certified courses in business
information systems or in business
administration
· Post graduate degree or diploma in
business administration
· Engineering / IT Degree qualifications
· A combination of the above qualifications
will be an advantage
Essential:
· 3 to 8 years of work experience
· 2 to 5 years of relevant experience in the
insurance industry or in the general insurance
vertical of an IT organisation
· Experience in interacting closely with various
business groups of the organisation
Preferred:
· Hands-on experience in any or multiple systems
like Core Insurance Systems, Workflow systems
(BPEL), Rules Engines, Rating Engines, CRM
(Seibel CRM), Document Management Systems
(Documentum), Financials Systems (Oracle
Financial), Investment Management (Mfunds),
Data ware-house & business intelligence (OBIEE),
Enterprise Data Management (EDM), Master
Data Management (SAS-q MDM) & Mobile
Solutions.
· Hands on experience in eBaoTech Core insurance
solutions will be an added advantage
· Experience in managing external service
providers www.sbigeneral.in
Location
MUMBAI
Key Responsibility of the Role
The key role of this position is to act as a liaison between the business users in the organization and
the software development team to ensure that the assigned business requirements are designed,
tested and implemented appropriately. The measure of success in this role is the business owner
satisfaction. The role involves business analysis and requirements gathering, analyzing business needs,
documenting gaps and developing functional requirements for solutions according to the project
schedule. Maintain positive working relationships with internal customers, and promote teamwork in
problem resolution. Participate in all stages of the project lifecycle including pre-production stages like
Development & SIT, User Acceptance Testing and training, when appropriate as well as BAU support
for post-production.
Sr. Key Responsibilities
Go to the First Page
1 Collect, document, and analyze business requirements, clearly stating project scope,
current process and proposed solutions with appropriate recommendations for system
changes.
2 Work closely with both the business and IT teams and ensure business requirements
are clearly and effectively articulated in a timely and efficient manner.
3 Develop and implement business-testing strategies, by translating business
requirements into test plans and analyze results as compared to business requirements.
4 Coordinate and participates in the testing processes including user acceptance,
integration testing and regression testing.
5 Work closely with business partners and IT Managers focusing on producing quality
deliverables and ensuring business requirements are implemented successfully in an
efficient and effective manner.
6 Serve as the bridge between business groups and individuals, and IT and ensure the
communication channel is effectively managed.
7 Constantly seek feedback from business on IT and its processes and provide the
feedback to IT and ensure that the feedback is implemented to improve IT delivery.
8 Provide project updates to business users.
Technical Skills
Skill Attribute
Microsoft Office
Tools
Should be proficient in the use of tools such as MS Excel, Visio, & Project
Business Analysis
Methodologies
· Should have knowledge of business analysis methodologies and tools
· Should have knowledge of tools for requirement gathering, user
acceptance testing, defect tracking etc.
Behavioural Skills
Skill Attribute
Interpersonal
skills
· Strong interpersonal skills and a people’s person.
· Establish and maintain good relationships with senior executives, key
stakeholders, business analyst teams and external service providers.
Communication
skills
· Strong communication skills (read, write and speak) including good
listening skills. Good knowledge of English and at least one regional
language.
· Assist in the facilitation of stakeholder meetings.
· Experience and understanding of communicating difficult/sensitive
information tactfully.
Problem solving · Ability to identify issues and resolve them in a timely and effectively
through innovative ideas.
· Exhibits confidence and an extensive knowledge of emerging industry
practices when solving business problems.
Decision making · Strong leadership skills with the ability to make concrete and timely
decisions in critical times.
Internal Audit, Control & Risk
POSITION ID JOB TITLE WILL REPORT TO
IAC02001 Senior Manager / AVP ( Internal
Audit & Risk)
SVP (Internal Audit, Control &
Risk)
ELIGIBILITY
Required Qualification Required Experience
Graduate / Post Graduate
Preferred : MBA (Finance) /
CA/ ICWA / Internal Audit
qualification
Minimum 7 years experience in Insurance Processes
Preferred : Experience in internal Audit in Public sector / Private
sector General Insurance company
Location
Mumbai Corporate Office
Key Responsibility of the Role
· To evaluate, benchmark and improve the effectiveness of risk management, control, and
governance processes
· To formulate and execute the approved risk-based annual audit plan
· To report findings and recommendations in an internal audit report on a timely basis for
improving the organization’s operations, in terms of both efficient and effective performance
· To ensure all audit findings and recommendations are implemented on target completion date
and to escalate any significant concerns www.sbigeneral.in
· To conduct regional & central reviews in order to assess compliance to laid out processes
· To co-ordinate and assist the audit activities organized by the external auditors, local regulatory
authorities, and Head Office
· To evaluate regulatory compliance program with consultation from legal counsel
· To evaluate the organization’s readiness in case of business interruption
· To provide support to the company's anti-fraud programs
· To implement Anti money laundering guidelines.
· Any other duties assigned in the scope of Risk management and internal audit.
Go to the First Page
POSITION ID JOB TITLE WILL REPORT TO
IAC04002 Sr. Executive / Assistant Manager
–Internal Audit
DM ( Internal Audit)
ELIGIBILITY
Required Qualification Required Experience
Essential
A Graduate Degree in
any field.
Preferred:
Insurance/ Internal
Audit Qualifications
3+ years of internal audit experience
The candidate should :
- Be self- driven and a proactive learner.
- Display a positive and objective attitude.
- Have good interpersonal and communication skills
- Possess adequate IT skills and capable of working in an IT driven
environment.
- Have diligent and accurate recording and reporting skills.
Display ability to be a team player
Audit experience in General Insurance preferred.
Location
Mumbai Corporate Office
Key Responsibility of the Role
Key Responsibilities
· To conduct reviews as allotted.
· To report findings and recommendations in an internal audit report on a timely basis for
improving the organization’s operations, in terms of both efficient and effective performance
· To follow-up audit findings and recommendations as per target completion date.
· To escalate any significant concerns
· To co-ordinate and assist the audit activities organized by the external auditors, regulators etc.
· To assist with filing, indexing of audit reports, recommendation trackers, action taken reports.
· To assist in follow-up of audit issues, closure of audit reports.
· To assist in review of Audit Manual / Audit Policy / other process documents
· Any other duties assigned in the scope of Risk management and internal audit.
Operations
POSITION ID JOB TITLE WILL REPORT TO
OPS03005 Branch Operations Head (Grade: Asst.
Manager/Sr. Executive)
AVP – Branch Operations
ELIGIBILITY
Required Qualification Required Experience
Essential – Graduation/Post Graduation in any faculty from a
recognised University/Institution. Strong knowledge of various
technology platforms and orientation to modern word-processing
and spreadsheet tools.
Preferred – Insurance qualifications like Licentiate/Associate from
Insurance Institute of India or any Diploma or Certification course
from reputed University/Institution
Proficiency in Word, XL, Power-point, Microsoft Access.
Essential – Minimum 2 years of
experience in an Insurance
Company/BPO industry.
Preferred – Work experience in
a General Insurance industry.
Location (No. Of Vacancies : 10)
Cannanore (Kannur) : (1), Kolhapur (1) , Kanpur (1), Thane (1), Agra (1), Gwalior (1), Jamshedpur (1),
Rajkot (1), Mysore (1) and Tiruchirapally (1)
Key Responsibility of the Role
1. Implement work processes; make use of Company’s systems and software for issuance of
policies, post policy endorsements and servicing for all lines of business from the location.
2. Provide live support to Customer Service Executives on Technical, Systems and IT issues to
resolve their matters & timely escalate the same to relevant authorities to provide fast
solutions.
3. Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a
scheduled basis.
4. Identify training needs, design training courses, set training schedules, and conduct training
sessions for the Operations team in branches.
5. Report to superiors on defined frequency in the manner laid down.
6. Ensure a zero defect policy issuance and post policy issuance activities.
7. Provide efficient Claims services, smooth coordination, follow-up and assistance to service
providers.
8. Manage facilities and general administration of the office for smooth business environment
and ensure legal and statutory obligations are met at all times.
9. Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business
growth. www.sbigeneral.in
10. Support HO-HR in implementation of HR administration at the location.
11. Identify process deficiencies and hindrances, do root cause analysis, work solutions and
discuss them with superiors.
12. Play a change manager while implementing new processes when called for.
POSITION ID JOB TITLE WILL REPORT TO
OPS04003 Customer Service Executive Branch Operations Head
ELIGIBILITY
Required Qualification Required Experience
Essential: Graduation in any discipline from a recognised
University/Institution. Good typing skills and orientation to
modern word-processing and spreadsheet tools
Preferred: Insurance qualifications like Licentiate/Associate
from Insurance Institute of India or any Diploma or
Certification course from reputed University/Institution
Proficiency in Word, XL, Power-point, Microsoft Access and
work experience on different General Insurance software
platforms
Essential: Minimum six months of
experience in working in a
clerical/administrative role in a
service sector organisation
Preferred: Work experience in a
General Insurance in Data
Entry/Executive profile in Policy
Issuance or Claims Processes
Location
Mumbai, New Delhi, Kolkata, Chennai, Hyderabad, Ahmedabad, Bangalore, Jaipur, Bhubaneswar,
Goa, Guwahati, Lucknow, Nagpur, Patna, Pune, Trivandrum, Ranchi, Kochi, Baroda, Indore,
Dehradun
(1 vacancy at each location)
Key Responsibility of the Role
1. Timely & Accurate Issuance of insurance Policies/Endorsements of SBI General’s products
using Company prescribed software solutions and in the process laid out on time and
ensuring quality of documents.
2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing
of documents at all levels
3. Scan images, generate receipts & banking, give acknowledgements and issue other
documents on formats and templates prescribed by the Company.
4. Maintain databases, records, file papers, retrieve as required.
5. Interact with Customers, Relationship Managers, Agents and such other related parties, if
required, and support them on sales and service requirements.
6. Maintain records of all activities, jobs, services rendered.
7. Support the reporting authorities in maintaining of office premises, vendor / supplier
management and work-environment.
Go to the First Page
POSITION ID JOB TITLE WILL REPORT TO
OPS05001/
OPS05002
Customer Support Executive/Customer Support
Representative
Grade –Executive/Executive Assistant
Asst. Manager - Voice/
Non- Voice (Contact Centre)
ELIGIBILITY
Required Qualification Required Experience
Essential – Higher Secondary
Education/Senior Secondary Education (12th
Pass).
Preferred – Graduation in any discipline from
a recognised University/Institution. Insurance
qualifications like Licentiate/Associate from
Insurance Institute of India or any Diploma or
Certification course from reputed
University/Institution. Good typing skills and
knowledge of MS office and/or any data
capture or communication tool.
Proficiency in MS office.
Essential –Fresher’s can apply for this position.
Good Communications skills in English and Hindi
are mandatory.
Preferred – Work experience in a General
Insurance Process in a BPO, as a contact centre
executive. Good Communications skills in Marathi
will be an added advantage.
Only Mumbai based candidates need to apply for
these positions.
Location (No. of Positions )
Mumbai (4)
Key Responsibility of the Role
1. Incumbent will be required to take/make Inbound/Outbound calls handle incoming
contacts through various channels & capture the QRC (i.e. Query Request Complaint) on
each call/contact/transaction.
2. For Voice - Take inbound calls & capture the QRC on each call. Also would be required to
capture the ‘Voice of the Customer’ (VoC) on each call, in form of short SMS format notes.
3. For Non- voice – Handle incoming contacts with high level of accuracy & complete the
transaction within set timelines.
4. Follow the QRC procedure on each call/contact and provide accurate information.
5. Should demonstrate high customer focus by escalating & following upon the TAT burst
cases, ensuring speedier resolution to the Customers.
6. Maintain databases, records, file papers, and retrieve as required.
7. Deliver on the contact centre KPI’s set by the Company.
8. Should possess good communication and interpersonal skills.
9. Support the reporting authorities in maintaining office premises and work-environment.
10. Incumbent will be required to work in shifts, in line with business requirements.
Sales & Marketing
Position ID Job Title Reporting to
DIS02007
Branch Sales Head
(in the grade of Senior Manager/Manager )
SVP (Sales & Marketing) or a
person nominated by him
Eligibility
Required Qualifications Required Experience
Graduation in any stream Minimum of 5 years experience in marketing with at
least 4 years in General Insurance industry
Desired Qualification Desired Experience
Post Graduate/MBA with
specialization in Marketing or
Finance/AIII/FIII
Minimum of 10 years experience in marketing & sales
with at least 6 years in General Insurance industry
Locations
Thane(1), Jamshedpur(1), Jabalpur(1), Julandhar(1), Madurai (1), Hubli (1), Gwalior(1), Agra(1),
Rajkot(1), Mysore(1), Tiruchirapali(1), Nasik(1)
Key Responsibility of the role
· Analysing general insurance business potential, planning and executing strategies to
drive distribution through banc assurance and agency channel, broker and direct
channels for various segments(corporate, SME, retail) and products.
· Building general insurance business through SBI branch network, SBI Credit Processing
Centres and SBI subsidiary and associate companies
· Driving branch team towards budgeted GWP achievement and ensuring budgeted GWP
is achieved in all segments and all products
· Preparing & monitoring periodic sales targets & driving sales initiatives to achieve
business goals
· Planning & organizing product promotion activities in co-ordination with marketing also
finalizing new strategies for product launch
· Identifying, enrolling and motivating potential SPs/Agents to generate general insurance
business
· Playing active role in recruitment of suitable candidates and recommending potential
candidates for final round of interview
· Identifying and pursuing new business opportunities within the designated branch
region
· Organizing regular training programs for Channel Partners and sales team using
effective sales presentation techniques
· Analyzing claim ratios for different products in various channels and ensuring increased
focus on products with higher profitability and thereby increasing profitability of the
location/unit
· Ensure required rate adequacy is maintained across various segments in designated
branch.
· Ensure employees at branch understand and institute levels of customer-service and
quality-of-service consistent with stated goals
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Retail Sales
Position ID Job Title Will Report to
DIS06032
Assistant Manager - Bancassurance
(Retail)
Senior Manager/Manager/Deputy
Manager - Retail at SBI General
Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum 2 years experience in the General
Insurance industry.
Key Responsibility of the role
· Ensuring strong relationship with bank branches and credit processing centres
· Regular product and soft skill training to specified persons across branch network of the
bank and credit processing centres
· Should ensure effective launch of all promotional campaigns in the channel
· Should devise strategy to ensure high product penetration in the Segment
· Regular review of sales team and Bancassurance partner in understanding product
penetration
· Driving & monitoring the sales force for achievement of the budget.
Location
Aurangabad (1)
Position ID Job Title Will Report to
DIS09042
Unit Manager Agency Retail
(Executive/Senior Executive) www.sbigeneral.in
Assistant Manager/Deputy
Manager/Manager Retail at SBI General
Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum of 2 years experience in marketing
with at least 1 year in Insurance industry
Key Responsibility of the role
· Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the
respective area to build retail business
· Ensuring IRDA certification/ license of each acquired agent
· Ensure activation of each acquired agents by working very closely with all agents
· Activate licensed agents through mobilization of minimum premium in stipulated time
· Agent performance tracking should be done regularly on assigned parameters
· Maximize mobilization through regular follow-ups & strengthening of relationships with
agents
· Ensuring constant updating of team and agent’s knowledge on new products and
underwriting policies
· Should ensure effective launch of all promotional campaigns in the channel
Location
Chandigarh(1), Coimbatore(1), Erode(1), Tirupur(1), Nagpur (1), Jodhpur (1), Siliguri (1),
Bangalore(1)
POSITION ID Job Title Will Report to
DIS09040 Executive (Retail) Assistant Manager/Deputy Manager in the Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post
Graduate/MBA with
specialization in
Marketing/AIII
0-2 years experience in a Financial Sector. Persons having
knowledge of General Insurance will be preferred. Knowledge
of MS Excel will be preferred. Experience in Banc assurance
channel in any General Insurance company will be preferred.
Key Responsibility of the role
· Responsible for selling SBI General Retail products like Long Term Home, Loan Care etc. through
2 channels:
o SBI Retail credit Processing Centre
o SBI Loan disbursal branches
· Responsible for attaining maximum penetration in both the channels
· Responsible for process adherence as per SBI General guidelines and flawless documentation
o Capturing complete and correct data from the customer
o System entry of the data
o KYC norm implementation where applicable
· Responsible for handling customer query and complaint in the channel where he/she is posted
Location
Allapuza (1), Kannur (1), Trissur(1), Pali (1), Goa(3), Udaipur (1), Siliguri (1), Shimla (1), Panchkula(1),
Madurai (1), Tirunelveli (1)
Position ID Job Title Will Report to
DIS06033 Assistant Manager – Agency (Retail )
Senior
Manager/Manager/Deputy
Manager - Retail at SBI
General Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum of 3 years experience in marketing
with at least 1 year in Insurance industry.
Key Responsibility of the role
· Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the
respective area to build retail business
· Ensuring IRDA certification/ license of each acquired agent
· Induction/training of each acquired agent on product and processes
· Ensure activation of each acquired agents by working very closely with all agents
· Activate licensed agents through mobilization of minimum premium in stipulated time
· Agent performance tracking should be done regularly on assigned parameters
· Maximize mobilization through regular follow-ups & strengthening of relationships with
agents
· Balance agency channel’s portfolio within various classes of business and ensure
profitability
· Ensuring constant updating of team and agent’s knowledge on new products and
underwriting policies
· Should ensure effective launch of all promotional campaigns in the channel
Location
Ranchi (1). Udaipur (1), Tirupathi (1)
Go to the First Page
SME Sales
Position ID Job Title Will Report to
DIS06031
Assistant Manager - Bancassurance (SME
- Small and Medium Enterprise)
Senior Manager/Manager/Deputy
Manager - SME at SBI General
Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum 2 years experience in the General www.sbigeneral.in
Insurance industry.
Key Responsibility of the role
· Ensuring strong relationship with bank branches and credit processing centres
· Regular product and soft skill training to specified persons across branch network of the
bank and credit processing centres
· Should ensure effective launch of all promotional campaigns in the channel
· Should devise strategy to ensure high product penetration in the Segment
· Regular review of sales team and Bancassurance partner in understanding product
penetration
· Driving & monitoring the sales force for achievement of the budget.
Location
Ranchi (1), Cochin (1), Siliguri (1), Mumbai (1), Nasik(1), Kolhapur (1)
Position ID Job Title Will Report to
DIS09043
Unit Manager Agency (SME – Small &
Medium Enterprise)
(Executive/Senior Executive)
Assistant Manager/Deputy
Manager/Manager SME at SBI
General Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum of 2 years experience in marketing
with at least 1 year in Insurance industry
Key Responsibility of the role
· Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the
respective area to build agency business
· Ensuring IRDA certification/ license of each acquired agent
· Ensure activation of each acquired agents by working very closely with all agents
· Activate licensed agents through mobilization of minimum premium in stipulated time
· Agent performance tracking should be done regularly on assigned parameters
· Maximize mobilization through regular follow-ups & strengthening of relationships with
agents
· Ensuring constant updating of team and agent’s knowledge on new products and
underwriting policies
· Should ensure effective launch of all promotional campaigns in the channel
Location
Dehradun(1),Hyderabad(1), Vizag(1), Bhopal(1), Chandigarh(1), Trivandrum(1), Pune(1), Indore (1)
POSITION ID Job Title Will Report to
DIS09041
Executive (SME - Small &
Medium Enterprise)
Assistant Manager/Deputy Manager
SME in the Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post
Graduate/MBA with
specialization in
Marketing/AIII
0-2 years experience in a Financial Sector. Persons having
knowledge of General Insurance will be preferred. Knowledge of
MS Excel will be preferred. Experience in Banc assurance channel
in any General Insurance company will be preferred.
Key Responsibility of the role
1. Developing relationship with Bank’s staff at SBI’s Credit Processing Centres. Coordinating with
SPs, for getting detailed information for quote generation.
2. Keeping a track of Renewals as well as new loan sanctions and arranging for Insurance
quotation for the same.
3. Capturing data in system for quote after creating customer ID/supporting the SPs on the same.
4. Ensuring relevant details are transmitted to SBI General for policy issuance.
5. Regular follow up with SPs on conversion of leads
Location
Kottyam (1), Kollam (1), Trissur(1), Jodhpur (3), Dehradun(2), Udaipur (1), Ludhiana (1), Patiala (1),
Bhatinda (1), Yamunanagar(1), Amritsar (1), Panipat (1)
Go to the First Page
Position ID Job Title Will Report to
DIS06034 Assistant Manager - Agency (SME)
Senior Manager/Manager- SME at
SBI General Branch
Eligibility
Required Qualifications Required Experience
Graduate/Post Graduate/MBA with
specialization in Marketing/AIII
Minimum of 4 years of experience in
Marketing with at least 2 years experience in
the General Insurance industry.
Key Responsibility of the role
· Market Mapping, Identifying and enrolling potential/ existing agents in the respective area
to build SME business
· Ensuring IRDA certification/ license of each acquired agent
· Induction/training of each acquired agent on product and processes
· Guide the agents to maximize business procurement and ensure superior customer service
licensed agents through mobilization of minimum premium in stipulated time
· Regular Agent performance tracking on assigned parameters relating to company’s
underwriting guidelines & sales targets
· Ensuring constant updating of team and agent’s knowledge on new products and
underwriting policies.
· Ensure profitability of the channel www.sbigeneral.in
Location
Bhubaneswar(1), Lucknow(1), Patna(1), Hyderabad(1), Mumbai (1), Dehradun(1), Tirupati(1),
Jodhpur(1), Udaipur(1), Bangalore(1), Chandigarh (1), Coimbatore (1), Jaipur(1), Vizag(1), Ranchi(1)
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